2016-07; Purvis

Great Job,
Adam Geaneas
Chris Cameron
Lanny Woodbury
Joe Forcine

Sent: Thursday, July 14, 2016 9:53 AM
To: FM
Subject: 34 Sadowski Fire


I apologize for taking so long to get back with you about how we were taken care of after the fire at 34 Sadowski on Thursday, March 31, 2016. Friday morning we heard from Barbara and were offered to be placed in a home Friday night that the previous tenants had departed early, we accepted the offer and stayed there for the last night of our vacation. Friday morning Barbara also asked for a copy of the receipt from the Holiday Inn that we stayed at to reimburse us for the cost of the room. Upon giving her the receipt she stated that checks for the week had already been issued and a check would be printed and mailed to us the following week. About a week and a half after we returned home I received a check for the reimbursement of the hotel room and an additional $500 for our troubles. Though I felt were due something for our troubles, I had not mentioned or requested any additional refunds and thought that I would pursue it through my credit card company later to avoid further conflict during our trip. We are satisfied with the way everything was handled from Friday morning on and will probably do business with Barbara again next year when we plan our annual trip.

In addition to providing you with a recap of how everything was ultimately handled, I also want to thank you and your team for the professionalism and thoughtfulness that was displayed to my family and me. Your team really helped reduce the stress and frustration of a difficult situation and make us feel as comfortable as possible. My 8 year old daughter still talks about how one of your team helped her find her missing stuffed animal and how that made her feel better. Thank you very much to you and your team for your efforts and professionalism.

James Purvis
Sales Execution Lead
Mobility Retail Sales & Service- Great Lakes

220 N. Meridian Street,
19th Floor
Indianapolis, IN 46204
m  317.709.2825 | jp0387@att.com