Information Technology (IT) Technician

Job Title: Information Technology Technician

Category: Full Time

Salary: $20.00-$25.00 hourly

Description:

Works closely with the Information Technology Contractor on specific projects and desktop maintenance, day-to-day support and operation aspects of the City’s computing network, live internet and cable broadcasting, audio and video, and City staff training.

Responsible for monthly maintenance of the City’s computer desktops, includes core updates and virus programs. Install and configure computer hardware and software when directed by the Information Technology Contractor. Monitor computer resource utilization and performance.

Internet and cable live broadcasting of City meetings along with troubleshooting audio and video feeds. Assists in the testing of new software.

Researches and responds to technical questions regarding the operation of computing system functions when directed by the Information Technology Contractor.

Troubleshoots and resolves problems relating to both hardware and software in all departments for computer equipment such as terminals, modems, printers, microcomputers, disk drives and cables in all City departments when directed by the Information Technology Contractor

Scanning and indexing files. Day to day maintenance and improvement of the City’s computer systems, networks, phone systems, and communication systems.

Researches and responds to technical questions regarding the operation of computing system functions.

Assist in managing security, backup, and recovery procedures to assure system integrity. Monitors networks on a regular basis to insure the integrity of these systems including auditing backups, testing restoration, monitoring virus protection, monitoring network statistics, and overseeing system security.

Trains users and department staff. Troubleshoots and resolves problems relating to both hardware and software in all departments. Performs preventative and remedial maintenance of computer equipment such as terminals, modems, printers, microcomputers, disk drives and cables in all City departments.

Performs other related duties as assigned.

Other Skills and Abilities:

Under limited supervision, must be able to perform a wide variety of computerized information system functions, and work with other departments throughout the City.  Ability to monitor several tasks at a time is essential.  Independent judgement and analytic skill is necessary.  Ability to utilize traditional and non-traditional support services.  Activities are a major source of potential liability to the City.  Possession of a current Florida Driver’s License or the ability to obtain one.

Education and/or Experience:

A vocational, technical or associates degree in a related field and experience with complex network computer systems.  Extensive knowledge in computer systems required.  Relevant experience may be substituted for education on a year-for-year basis.  Prior experience with similar hardware, software, and network systems, broadcasting, audio and video and familiarity with local government information system is desirable.

Must have a high level of oral and written skills as well as strong interpersonal skills due to high frequency of contact with key city personnel, infrequent presentation and attendance at Council meetings, infrequent contact with the general public and government officials and moderate frequency of contact with service personnel.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee will frequently be required to use hands and fingers dexterously to operate office equipment, will be required to communicate orally, regularly required to sit, and occasionally to stand, walk, stoop, kneel, or crouch, and reach with hands and arms.  Employee must occasionally transport up to 50 pounds.  Specific vision abilities required include close vision and the ability to adjust focus.  Hours could be irregular.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Required to travel to other departments within the City for repair and installation of systems.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Miscellaneous: Email resume, application and letters of reference to: HR@ci.marathon.fl.us, or fax to 305-289-4143, or drop off at City Hall. Successful applicants must undergo a drug test, drivers license and background check. EOE. Drug Free Workplace. Veterans preference given.